Terms of Service

You accept these Terms by signing an order form, by signing up in the Atlas application, or by using Atlas. If you are accepting on behalf of an organization, you confirm you have authority to bind it; if you do not, do not accept and do not use Atlas.

Order of precedence: where your organization has signed a written agreement with Datacoves covering Atlas, that agreement controls, then your order form, then these Terms. These Terms are not the Datacoves platform's terms of service and do not incorporate them.

Our handling of personal data is described in the Privacy Policy, which is incorporated into and forms a part of these Terms.

• “Atlas” means the hosted application, its agent runtime, its documentation, and the MCP connector.
• “Authorized User” means a person you permit to use Atlas, including a person outside your organization whom you invite into a specific Atlas conversation.
• “Connector” means the MCP endpoint that publishes your governed Knowledge Base to AI assistants you authorize.
• “Knowledge Base” means the collection of definitions, policies and other pages that your Authorized Users agree on and promote through Atlas’s review flow (for example, what your organization considers an active customer, or its PTO policy), which the Atlas agent and the Connector use to answer questions.
• “Order Form” means the ordering document that sets your plan, term and fees.
• “Output” means anything the Atlas agent produces in response to you, such as answers, queries, documents, files, code, visualizations, proposed definitions and proposed actions.
• “Workspace” means your organization's isolated tenant in Atlas, and everything in it.
• “Your Content” means the information, data or materials you or your Authorized Users input into Atlas or connect Atlas to, such as messages, definitions and other Knowledge Base content, tasks, artifacts, files, and connection configuration.

For the term of your subscription, we grant you a non-exclusive, non-transferable, non-sublicensable right for your Authorized Users to access and use Atlas for your own internal business purposes, subject to the scope of use set forth in the applicable Order Form.

There are no implied licences; all rights not expressly granted are reserved.

You may not copy or create derivative works of Atlas, reverse engineer it, resell or sublicense access, remove proprietary notices, use it to build a competing product, or structure your usage to avoid a fee or a usage limit.

You designate the administrators for your Workspace. Roles, groups, area placement and access rights are yours to configure, and Atlas operates in accordance with your configuration — we do not second-guess your access model.

You are responsible for what your Authorized Users do in Atlas, for keeping sign-in credentials and connector tokens confidential, and for revoking access that is no longer needed. Tell us promptly at support@datacoves.com if you believe an account or token has been compromised.

We may act on instructions from a person who reasonably appears to be one of your administrators.

You own Your Content. You grant us only the licence we need to host, process, transmit and display Your Content in order to provide Atlas to you and your Authorized Users, and to do what you ask us to do with it.

You confirm you have the rights necessary for us to process Your Content, and that doing so does not infringe, misappropriate or violate anyone's rights or breach any law or duty you owe.

You can take Your Content with you at any time using Atlas’s built-in export, in standard, open formats. Nothing about the format of your record depends on staying a customer.

Output can be wrong, incomplete or out of date, and it can be wrong while sounding certain. Atlas is designed to surface the judgment calls it had to make and to say “not sure yet” rather than guess — but that is a design goal we work at, not a warranty that Output is accurate.

Output is not professional advice. It is not legal, financial, tax, accounting, medical, safety or engineering advice, and it is not a substitute for a qualified human making the call.

An agreed definition records what your organization agreed and who agreed to it. That is a record of your decision — it is not our certification that the decision is correct.

All Output proposed by the Atlas agent is subject to your own review and promotion flow. You decide what is promoted, by whom, and on what evidence. You are responsible for decisions you take on Output, and for reviewing it before it drives anything that matters.

When you or another Authorized User approves an action in a connected system, that approval is your organization’s decision. Atlas carries out the approved action as approved, and does not reverse it or guarantee its outcome in the other system.

The agent has no standing of its own. It acts under the permissions of the person it is working for, never above them, and only within the parts of your Workspace that person can reach.

• The Atlas agent cannot read another organization's data. Isolation is enforced by the database, not by the prompt.
• The Atlas agent does not change a system you connect on its own. A change happens only when a person you have authorized asks for it or approves it, under the credential that person or your administrators supplied, and within the permissions your administrators enabled for that connection. Isolated working areas that Atlas uses to validate or build its work are the only exception.
• Where Atlas runs code, it runs in an isolated environment separated from Atlas itself and from other organizations, with network access limited to what that environment needs.
• The Atlas agent cannot promote a definition. Promotion is a human act, gated on sign-off by the group that owns the page.

Atlas records what the agent did on your behalf, including requests that were refused, so “what did it actually do” is a question with an answer.

Atlas is bring-your-own-key. You supply your own large language model (“LLM”) provider credential, your LLM provider's terms govern that inference, and your LLM provider bills you directly. Datacoves does not resell model tokens and does not mark up inference.

The corollary is that model availability, rate limits, pricing changes and output quality sit with your LLM provider, not with us. If you withdraw the credential, the Atlas agent stops answering — the rest of Atlas keeps working.

Which LLM providers and models are available is controlled by us for safety reasons; which one you choose, and whether the Atlas agent may reach the open web, is controlled by you.

The Atlas MCP connector exposes your organization's governed Knowledge Base for reading. It cannot edit, promote or delete a page, run a query, or reach warehouse data. It has exactly one write: on a connection you have separately approved for conversation access, an assistant may open an Atlas conversation about a page and post its question into it, which changes no definition and starts no agent turn.

It enforces nothing on the assistant consuming it: an analyst may ground on the governed definition or ignore the connector entirely. Atlas makes agreed meaning available and access-controlled; it does not certify the output of any third-party assistant that reads it.

You choose which assistants to authorize and can revoke any of them at any time. We may change or retire connector tools, and we will announce a material change to a published tool before it ships.

You decide which systems Atlas connects to, such as data warehouses, code repositories, document stores, email, CRM and other business applications, and what Atlas may do in each, including whether it may make changes there. Your administrators may also allow Authorized Users to connect their own accounts. You confirm you are permitted to connect each system and to let Atlas use the credentials supplied.

What Atlas can reach and change through a connection is bounded by its credentials and settings, so scope them to what you actually want reachable.

Third-party systems are governed by their own terms, and we disclaim responsibility for them. If one of them changes or breaks, that is between you and them.

Keep your Atlas credentials and tokens confidential, connect only assistants and systems your organization permits, and revoke access you no longer need.

You are responsible for Your Content, for the permissions you grant, for the accuracy of the definitions your organization agrees, and for your own compliance with the laws that apply to your data.

Keep your own copies of anything you cannot afford to lose. Export is built in, and using it is on you.

You will not, and will not permit anyone to:

• Attempt to circumvent access controls, escalate privileges, or reach another organization's data.
• Probe, scan or test the security of Atlas without our written permission.
• Scrape, resell or redistribute Atlas or its Output as a service.
• Interfere with the integrity or availability of Atlas, including by defeating rate limits — those limits protect the service for everyone, and your circumvention is a breach of these Terms.
• Upload malicious code, or content you have no right to upload, or use Atlas in a way that violates applicable law or sanctions.
• Use Atlas without human review to make a decision about a person that requires human review under applicable law.

We may suspend your account, an Authorized User, a connection or the Connector where use threatens the security, integrity or availability of Atlas, where a payment is materially overdue, or where applicable law requires it.

We will make the suspension as narrow as the problem allows, give notice where we reasonably can, and lift it promptly once the cause is resolved. Suspension is not termination and does not by itself end your subscription.

Fees are as set out in your Order Form, invoiced in US dollars, with undisputed amounts due within 30 days of receipt of invoice. Payments are non-refundable except where these Terms or your Order Form say otherwise.

Fees exclude sales, use, value-added and similar taxes; you are responsible for any tax other than tax on our net income. Overdue amounts may accrue interest at the lower of 1.5% per month or the maximum the law allows. You agree to raise any billing dispute within 60 days of the receipt of the invoice, and we will work it through with you.

Model costs are separate. Atlas is bring-your-own-key and your model provider bills you directly for inference.

Free trials, previews, and anything labelled beta or experimental are provided as-is without any warranties, express or implied, and may change or be withdrawn at any time with no notice and no liability to you. Do not put anything on them you cannot afford to lose.

We will keep improving Atlas, and we will not materially reduce the core functionality you are paying for during a paid term. A material change to a published Connector tool is announced before it ships.

Your Content remains your property. Datacoves retains all right, title, and interest in and to Atlas, including its software, documentation, technology, and all enhancements, modifications, and improvements thereto, whether developed independently or based on feedback, suggestions, or other input received from you.

Feedback. You may provide Datacoves with suggestions, recommendations, ideas, or other feedback regarding Atlas (“Feedback”). Datacoves may use and incorporate Feedback to develop, improve, and enhance Atlas without restriction and without any obligation to provide attribution, compensation, or other consideration to you.

Aggregated and Anonymized Data. Datacoves may collect and use aggregated and anonymized data derived from the operation and use of Atlas, including performance, usage, and reliability metrics, to operate, analyze, maintain, and improve Atlas and Datacoves’s products and services, provided that such data does not identify you, your Authorized Users, or Your Content.

Each party will be exposed to, have access to proprietary and confidential information that is either designated by the disclosing party as confidential, and/or that is known or could reasonably be known by the receiving party to be confidential in nature, regarding the technology and other business of the other (collectively, “Confidential Information”). For example, Confidential Information includes, but is not limited to, business plans, methods and strategies, copyrightable material, product ideas, trade secrets, inventions (whether patentable or not), improvements, sales and marketing plans and customer lists. Your Content is your Confidential Information.

Notwithstanding the foregoing, Confidential Information does not include any information that (i) is in or enters the public domain, other than as a result of a breach of these Terms, (ii) is previously rightfully known to the receiving party, other than as a result of a breach of these Terms, (iii) is disclosed to the receiving party by a third party who had the right to furnish such Confidential Information and who was not known by the receiving party to be bound by obligations of confidentiality, or (iv) is independently developed by the receiving party without use of the disclosing party’s Confidential Information. The parties agree at all times to keep and hold all Confidential Information in strict confidence and trust. Furthermore, each party agrees not to use or disclose any Confidential Information of the other to any third party without the prior written consent of the disclosing party, (i) except as may be necessary to perform each party’s duties under these Terms for the benefit of the parties, (ii) pursuant to the order or requirement of a court, administrative agency, or other governmental body, or as may be required by any law or regulation (a “Disclosure Requirement”), provided that the party required to make such a disclosure, to the extent able under a Disclosure Requirement, gives reasonable written notice to the other party to enable it to contest such order, or (iii) on a confidential basis to its and its affiliates’ employees, officers, agents, consultants, legal or professional financial advisors who have a need to know the Confidential Information and accept corresponding obligations of confidentiality to those contained in these Terms.

An AI assistant that reads your Connector is not ours, and neither is a third-party integration solution you enable. We make no representation about these third party assistants and solutions and disclaim liability for them.

Atlas's job is to make agreed meaning available and access-controlled. What an outside assistant does with a governed definition it read is between you and that assistant's provider.

Your subscription runs for the term in your Order Form and renews for equivalent periods unless either party gives notice of non-renewal before the current term ends, on the notice period your Order Form specifies.

Either party may terminate for a material breach the other has not cured within 30 days of written notice, or immediately if the other becomes insolvent or ceases business.

On termination, your access to Atlas ends and fees accrued prior to the termination date remain payable. For 30 days afterwards you may export Your Content, and after that we delete it and instruct our sub-processors to do the same, except where we are required to retain something by applicable law. If you ask us in writing (support@datacoves.com) to delete Your Content, we will do so.

The sections on definitions, ownership, confidentiality, fees already accrued, disclaimers, liability, indemnification and governing law survive termination.

Atlas is provided as-is and as-available to the fullest extent permitted by law, and we disclaim all implied warranties including merchantability, fitness for a particular purpose, title and non-infringement.

We do not warrant that Atlas will be uninterrupted, error-free or secure against every attack, that it will meet your requirements, or that Output will be accurate, complete or fit for a particular decision. Definitions in Atlas reflect what your organization agreed; they are not professional advice.

Neither party is liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost data or reputational harm, however caused and regardless of foreseeability.

Each party's total aggregate liability arising out of or relating to these Terms is limited to the fees you paid or owe for Atlas in the twelve months before the event giving rise to the claim.

These limits do not apply to fraud, willful misconduct, gross negligence, a party's indemnification obligations, your obligation to pay fees, or breach of the confidentiality section. They survive any failure of an exclusive remedy.

We will defend you against a third-party claim that Atlas, used as permitted, infringes that party's intellectual property rights, and pay damages finally awarded or agreed in settlement. This does not cover claims arising from Your Content, from combinations we did not supply, from modifications we did not make, from third party assistants or solutions, or from your use contrary to these Terms or the documentation. If we cannot reasonably resolve such a claim, we may modify or replace the affected functionality, or terminate the affected subscription and refund prepaid unused fees.

You will defend us against a third-party claim arising from Your Content, from your Authorized Users' use of Atlas outside what these Terms permit, or from your breach of applicable law.

In each case the indemnified party will give prompt written notice, allow the indemnifying party to control the defence, and cooperate at that party's expense. No settlement that imposes an obligation on the other party may be made without its consent.

We may update these Terms from time to time. The last update is noted at the beginning of the document. Your continued use of Atlas after that constitutes acceptance of the updated Terms.

Where your organization has a signed agreement with us covering Atlas, that agreement's amendment process controls instead.

Where your organization has a signed agreement with Datacoves covering Atlas, that agreement's governing law and venue apply.

Otherwise these Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules and excluding the UN Convention on Contracts for the International Sale of Goods, and the parties submit to the exclusive jurisdiction of the state and federal courts located in Los Angeles, California, waiving trial by jury.

• Notices — to you in the app, by email to your admins, or to the address on your Order Form; to us at support@datacoves.com or the postal address below.
• Assignment — neither party may assign without the other's consent, except to a successor in a merger, reorganization or sale of substantially all assets.
• Force majeure — neither party is liable for a delay caused by something genuinely outside its reasonable control.
• Severability — if a provision is unenforceable it is narrowed to the minimum extent necessary and the rest stands.
• No waiver — not enforcing a right on one occasion does not waive it; no third party may enforce these Terms.
• Independent parties — nothing here creates a partnership, joint venture, agency or employment relationship.
• Export and sanctions — each party will comply with applicable export control and sanctions laws.
• Publicity — neither party will use the other's name or marks in a public announcement without prior written consent.
• Entire agreement — these Terms, your Order Form and the Privacy Policy are the whole agreement on this subject and supersede prior discussions.

Questions about these Terms: support@datacoves.com, or use the contact form. Privacy questions: privacy@datacoves.com.

By post: Datacoves, Inc., 612 Lynwood St., Thousand Oaks, CA 91360, United States.